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Privacy Policy

Privacy Policy

 

Effective Date: 20 April 2026

Redbridge Care, operated by Helping Hands Health Care Limited, is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

 

1. Information We Collect

We may collect and process the following data:

  • Full name
  • Phone number
  • Email address
  • Health-related information (only when necessary for care services)
  • Information submitted through contact forms
 

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide consultations
  • Deliver and manage our care services
  • Improve our website and services
  • Comply with legal and regulatory requirements
 

3. Legal Basis for Processing

We process your data under:

  • Your consent
  • Contractual necessity (to provide care services)
  • Legal obligations
  • Legitimate business interests
 

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Healthcare professionals were necessary
  • Regulatory authorities, if required by law
  • Trusted service providers supporting our operations
 

5. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

 

6. Data Retention

We only keep your personal data for as long as necessary to provide services and meet legal obligations.

 

7. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (where applicable)
  • Object to or restrict processing
  • Withdraw consent at any time
 

8. Cookies

Our website may use cookies to improve user experience and analyse traffic. You can control cookies through your browser settings.

 

9. Contact Information

If you have any questions about this Privacy Policy, please contact:

Redbridge Care
 Email: support@redbridgecare.co.uk
 Phone: 020 3893 3082